Vitacost: I ORDERED PROBIOTICS FROM THEM (COLD) AND THEIR...
A Vitacost customer review by GetHuman user GetHuman-379486 from November 28th, 2017
Background on GetHuman-379486's case
GetHuman: GetHuman-379486 - can you tell our other Vitacost customers when your case took place?
GetHuman-379486: Sure. It was afternoon, on November 26th.
GetHuman: Did you reach out to Vitacost, and if so, how?
GetHuman: And which of these common Vitacost customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379486 a list of common Vitacost problems)
GetHuman-379486: "Track order" was why I was trying to call.
GetHuman-379486's review of Vitacost customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379486: I ORDERED PROBIOTICS FROM THEM (COLD) AND THEIR DELIVERY SERVICE NEVER KNOCKED AT ALL--WHICH I WOULD HAVE HEARD AS I WAS ON THE COUCH ONLY * FT. AWAY.(SPEEDY DELIVERY). I HAVE BEEN DOWN WITH PNEUMONIA SINCE *-*-** AND DIDN'T GO TO THE DOCTOR TILL *-**-**--WHEN I SAW MY PROBIOTICS SITTING ON THE DECK!!! WHAT!!! APPARENTLY, I FOUND OUT THEY WERE DELIVERED ON *-**-**. NOW, THEY WANT TO CHARGE ME A $**.** REFRIGERATION FEE DELIVERY!! WHAT!! THIS WASN'T MY FAULT!! WHY CAN'T THEY JUST LET ME KNOW THE EXACT DATE THEY WILL BE DELIVERED AND I WILL BE CHECKING OUTSIDE CONSTANTLY IF THEY DON'T KNOCK AGAIN???**TERRI T.*VERY DISAPPOINTED IN THIS COMPANIES POLICIES AND IT IS A TERRIBLE WAY TO TREAT A NEW CLIENT WHO WILL TELL OTHERS ABOUT IT.
GetHuman: Let's quantify your experience contacting Vitacost. On a scale of 1 to 5, how easy is it go get help on a Vitacost problem?
GetHuman-379486: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379486: I'd give them a one out of five on communication.
GetHuman: And what about Vitacost's ability to quickly and effectively address your problem?
GetHuman-379486: For that I would say five out of five.
GetHuman: And finally- any advice for other Vitacost customers?
GetHuman-379486: Call them early in the day or late. Don't forget any personal or account information you might need for Vitacost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379486 taken from his Vitacost customer service problem that occurred on November 26th, 2017.