Vitacost: Immediately helped to resolve issue once explai...
A Vitacost customer review by GetHuman user ~doctorhugo from November 26th, 2017
Background on ~doctorhugo's case
GetHuman: ~doctorhugo - can you tell our other Vitacost customers when your case took place?
~doctorhugo: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Vitacost, and if so, how?
GetHuman: And which of these common Vitacost customer issues best describes the reason you wanted to talk to them?
(Shows ~doctorhugo a list of common Vitacost problems)
~doctorhugo: "Change order" was why I was trying to call.
~doctorhugo's review of Vitacost customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doctorhugo: Immediately helped to resolve issue once explained by me. I'm a long-time customer and his courtesy was appreciated. The way customer service should function and THANKS.
GetHuman: Let's quantify your experience contacting Vitacost. On a scale of 1 to 5, how easy is it go get help on a Vitacost problem?
~doctorhugo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doctorhugo: I'd give them a four out of five on communication.
GetHuman: And what about Vitacost's ability to quickly and effectively address your problem?
~doctorhugo: For that I would say three out of five.
GetHuman: And finally- any advice for other Vitacost customers?
~doctorhugo: Call them early in the day or late. Don't forget any personal or account information you might need for Vitacost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doctorhugo taken from his Vitacost customer service problem that occurred on November 17th, 2017.