VitalChek: Best Company ever. I ordered my Daughter's Birt...
A VitalChek customer review by GetHuman user ~FMG51 from November 23rd, 2017
Background on ~FMG51's case
GetHuman: ~FMG51 - can you tell our other VitalChek customers when your case took place?
~FMG51: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~FMG51 a list of common VitalChek problems)
~FMG51: "Dispute a Charge" was why I was trying to call.
~FMG51's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FMG51: Best Company ever. I ordered my Daughter's Birth Certificate online on Wed ******* after * pm. I answered all questions, knew that I would pay more for this service. the Birth Certificate is $**.**, Processing fee is $**.** and I selected UPS Air for $**.**, so, I spent $**.** and received it Friday *******. Follow their instructions online and there will be no problem. I am pleased with vitalchek and their fast secure handling of the process. It does state that it takes for processing * to * business days, that means you speed up the processing, and delivery. Also it depends on the document and how busy the county records and vital statistics are. Vitalchek has been contracted as a third party company to handle the load of the records and they do a lot of the processing info so it is less of a strain on the county records office. I would highly recommend this Vitalchek, they are quick and courteous with their services.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~FMG51: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FMG51: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~FMG51: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~FMG51: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FMG51 taken from his VitalChek customer service problem that occurred on November 16th, 2017.