VitalChek: Diana was gracious about cancelling my order, s...
A VitalChek customer review by GetHuman user ~Jean from November 23rd, 2017
Background on ~Jean's case
GetHuman: ~Jean - can you tell our other VitalChek customers when your case took place?
~Jean: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Jean a list of common VitalChek problems)
~Jean: "Update Order" was why I was trying to call.
~Jean's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jean: Diana was gracious about cancelling my order, since my credit card had not yet been charged for the birth certificate.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Jean: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jean: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Jean: For that I would say four out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Jean: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jean taken from his VitalChek customer service problem that occurred on November 15th, 2017.