I don't like VitalChek due to usually poor serv...
A VitalChek customer review by GetHuman user ~VitalRecordsProvider from November 23rd, 2017
Background on ~VitalRecordsProvider's case
GetHuman: ~VitalRecordsProvider - can you tell our other VitalChek customers when your case took place?
~VitalRecordsProvider: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~VitalRecordsProvider a list of common VitalChek problems)
~VitalRecordsProvider: "Track an Order" was why I was trying to call.
~VitalRecordsProvider's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VitalRecordsProvider: I don't like VitalChek due to usually poor service and not providing any real "extra service".**But I do have to defend them in that the fee is a "search fee", not a "certificate fee". All states do not refund, regardless if the record was found or not. And many even charge extra if not enough information was given.**Tricked you because they charge a service fee? Did you want it free? Just by hitting submit, you should be charged... I mean, you are stating that you read the Terms prior to hitting submit... though we all know that most people don't actually read them.**Oh, and many states*counties are very slow, so yes, a private company is recommended. Especially since most people order a vital record and need it as fast as possible. Example, California can take * months to send a marriage certificate.**http:**www.cdc.gov*nchs*w*w.htm is a great site.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~VitalRecordsProvider: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VitalRecordsProvider: I'd give them a four out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~VitalRecordsProvider: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~VitalRecordsProvider: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VitalRecordsProvider taken from his VitalChek customer service problem that occurred on November 17th, 2017.