VitalChek: I have a question i was charged $*** for my bir...
A VitalChek customer review by GetHuman user ~Ricca Jordan from November 27th, 2017
Background on ~Ricca Jordan's case
GetHuman: ~Ricca Jordan - can you tell our other VitalChek customers when your case took place?
~Ricca Jordan: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricca Jordan a list of common VitalChek problems)
~Ricca Jordan: "Dispute a Charge" was why I was trying to call.
~Ricca Jordan's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricca Jordan: I have a question i was charged $*** for my birth certificate to be mailed from Illinois to Indiana for next day shipping and they didn't give me the option to choose when i wanted it sent... Why was that???
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Ricca Jordan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricca Jordan: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Ricca Jordan: For that I would say two out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Ricca Jordan: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricca Jordan taken from his VitalChek customer service problem that occurred on November 20th, 2017.