VitalChek: I ordered a birth certificate online on a Thurs...
A VitalChek customer review by GetHuman user ~satisfied customer from November 6th, 2017
Background on ~satisfied customer's case
GetHuman: ~satisfied customer - can you tell our other VitalChek customers when your case took place?
~satisfied customer: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied customer a list of common VitalChek problems)
~satisfied customer: "Can't Fax ID" was why I was trying to call.
~satisfied customer's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied customer: I ordered a birth certificate online on a Thursday night from Vitalchek. I received an email from them on Friday that my request had been sent to the Illinois officials. I paid for express service and on Wednesday I received my order (in Arkansas). I was very pleased that my order was received in less than a week after requesting my birth certificate. The company's phone number was clearly stated on the website when I ordered. I would use this service again if I needed something quick.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~satisfied customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied customer: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~satisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~satisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied customer taken from his VitalChek customer service problem that occurred on November 2nd, 2017.