VitalChek: I ordered a death certificate from this company...
A VitalChek customer review by GetHuman user ~quad from November 15th, 2017
Background on ~quad's case
GetHuman: ~quad - can you tell our other VitalChek customers when your case took place?
~quad: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~quad a list of common VitalChek problems)
~quad: "Track an Order" was why I was trying to call.
~quad's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~quad: I ordered a death certificate from this company. Over the course of weeks, I received multiple messages informing me that I needed to provide more information. I provided this information promptly, and asked if everything was set to go. Received no response. A week later, I get a notice that the order was cancelled. Emailed David Butler (the go-to guy at VitalCheck according to the Better Business Bureau) and he gave me yet another excuse as to why the order was not processed - except that the documentation he claimed I didn't submit or was invalid WAS SUBMITTED A WEEK PRIOR and I got NO notification it was not valid. NOW READ ON FOR THE GOOD PART.**When I started getting the runaround from this company, I figured I should just file my request directly with the state for the death certificate in the case that Vital Check wouldn't pull through. I supplied THE EXACT SAME DOCUMENTATION that I gave VitalCheck, the same info that VitalCheck said they never received or was not suffici
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~quad: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~quad: I'd give them a four out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~quad: For that I would say one out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~quad: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~quad taken from his VitalChek customer service problem that occurred on November 9th, 2017.