VitalChek: Quality of service and communication was excell...
A VitalChek customer review by GetHuman user ~mumuv1 from November 10th, 2017
Background on ~mumuv1's case
GetHuman: ~mumuv1 - can you tell our other VitalChek customers when your case took place?
~mumuv1: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~mumuv1 a list of common VitalChek problems)
~mumuv1: "Update Order" was why I was trying to call.
~mumuv1's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mumuv1: Quality of service and communication was excellent. However, I will NEVER order from these clowns again. Ordered on *******, "processed" on ******** today is *******, and I still don't have it. "**-** days" is what the website says* customer service rep said those are "business days". The worst? An $**.** NEXT DAY SHIPPING fee...for something I'm waiting **** near a month for!!!
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~mumuv1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mumuv1: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~mumuv1: For that I would say three out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~mumuv1: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mumuv1 taken from his VitalChek customer service problem that occurred on November 1st, 2017.