Vodacom: Customer service pathetic , phone then they pla...
A Vodacom customer review by GetHuman user ~MichaelGunn from November 19th, 2017
Background on ~MichaelGunn's case
GetHuman: ~MichaelGunn - can you tell our other Vodacom customers when your case took place?
~MichaelGunn: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~MichaelGunn a list of common Vodacom problems)
~MichaelGunn: "Complaint" was why I was trying to call.
~MichaelGunn's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MichaelGunn: Customer service pathetic , phone then they place me through to a consultant then no one picks up costing me money. Have a phone on contract which does not work and whihc was sent in for repairs been refurbished and still not working
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~MichaelGunn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MichaelGunn: I'd give them a three out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~MichaelGunn: For that I would say four out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~MichaelGunn: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MichaelGunn taken from his Vodacom customer service problem that occurred on November 10th, 2017.