Vodafone (Germany): Forgive me but I am so nervous because of vodaf...
A Vodafone (Germany) customer review by GetHuman user ~internetless times at europa from November 16th, 2017
Background on ~internetless times at europa's case
GetHuman: ~internetless times at europa - can you tell our other Vodafone (Germany) customers when your case took place?
~internetless times at europa: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Vodafone (Germany), and if so, how?
GetHuman: And which of these common Vodafone (Germany) customer issues best describes the reason you wanted to talk to them?
(Shows ~internetless times at europa a list of common Vodafone (Germany) problems)
~internetless times at europa: "Service problem" was why I was trying to call.
~internetless times at europa's review of Vodafone (Germany) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (Germany) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~internetless times at europa: Forgive me but I am so nervous because of vodafone.Altbough I made contract * months ago, I am still waiting my ADSL. Firstly I had waited my Easybox modem * months.I tried to call Vodafone but all menu german language and there is no operator,speak english.Vodafone had a corporation for delivery with GLS company.It is also very bad as much as vodafone.Today I haven't slept so that I had an appoinment for tech staff will be here to check apartment wire system.But nobody was here.I called again and again to VF to reach operator.But it is impossible because VF menu control via sound and there is no alternative language.While pressing all buttons one operator sound was heard but his english was poor.I tried to explaine my problem and he told me one of VF operator,speak english will call me.He called me and I have another appoinment for Saturday.I didn't give up and still hopefull.By the time VF montly charge is being paid by me.* In the middle of the Europa at **** I am still lack o
GetHuman: Let's quantify your experience contacting Vodafone (Germany). On a scale of 1 to 5, how easy is it go get help on a Vodafone (Germany) problem?
~internetless times at europa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~internetless times at europa: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (Germany)'s ability to quickly and effectively address your problem?
~internetless times at europa: For that I would say two out of five.
GetHuman: And finally- any advice for other Vodafone (Germany) customers?
~internetless times at europa: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (Germany) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~internetless times at europa taken from his Vodafone (Germany) customer service problem that occurred on November 11th, 2017.