Vodafone (Germany): I spoke with Frau Lutzke who was a friendly and...
A Vodafone (Germany) customer review by GetHuman user ~Camilo Danie Saavedra from November 18th, 2017
Background on ~Camilo Danie Saavedra's case
GetHuman: ~Camilo Danie Saavedra - can you tell our other Vodafone (Germany) customers when your case took place?
~Camilo Danie Saavedra: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Vodafone (Germany), and if so, how?
GetHuman: And which of these common Vodafone (Germany) customer issues best describes the reason you wanted to talk to them?
(Shows ~Camilo Danie Saavedra a list of common Vodafone (Germany) problems)
~Camilo Danie Saavedra: "Cancel service" was why I was trying to call.
~Camilo Danie Saavedra's review of Vodafone (Germany) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (Germany) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Camilo Danie Saavedra: I spoke with Frau Lutzke who was a friendly and caring person. She took care of my problem right away.Thank you very much for the great customer service*Dan Saavedra
GetHuman: Let's quantify your experience contacting Vodafone (Germany). On a scale of 1 to 5, how easy is it go get help on a Vodafone (Germany) problem?
~Camilo Danie Saavedra: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Camilo Danie Saavedra: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (Germany)'s ability to quickly and effectively address your problem?
~Camilo Danie Saavedra: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (Germany) customers?
~Camilo Danie Saavedra: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (Germany) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Camilo Danie Saavedra taken from his Vodafone (Germany) customer service problem that occurred on November 10th, 2017.