Vodafone (Mumbai): The thing with Vodafone Mumbai is that whether...
A Vodafone (Mumbai) customer review by GetHuman user ~Saad from November 23rd, 2017
Background on ~Saad's case
GetHuman: ~Saad - can you tell our other Vodafone (Mumbai) customers when your case took place?
~Saad: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Vodafone (Mumbai), and if so, how?
GetHuman: And which of these common Vodafone (Mumbai) customer issues best describes the reason you wanted to talk to them?
(Shows ~Saad a list of common Vodafone (Mumbai) problems)
~Saad: "Change plan" was why I was trying to call.
~Saad's review of Vodafone (Mumbai) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (Mumbai) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Saad: The thing with Vodafone Mumbai is that whether you select English or not, the person on the other side always seems very reluctant to continue the conversation in the selected language. I mean I do know Hindi, but I didn't choose it, did I? **Plus, it always sounds like they don't understand me and half the time I am not sure what the **** they're saying either. If you got mischarged or something, they'll keep spinning things round and round till they figure out that you're not going to give up.**I'd say *** because this measures up to other customer service numbers here.
GetHuman: Let's quantify your experience contacting Vodafone (Mumbai). On a scale of 1 to 5, how easy is it go get help on a Vodafone (Mumbai) problem?
~Saad: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Saad: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (Mumbai)'s ability to quickly and effectively address your problem?
~Saad: For that I would say four out of five.
GetHuman: And finally- any advice for other Vodafone (Mumbai) customers?
~Saad: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (Mumbai) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Saad taken from his Vodafone (Mumbai) customer service problem that occurred on November 21st, 2017.