Volaris Airlines: I have had SO much trouble with this. There is...
A Volaris Airlines customer review by GetHuman user ~Emma from November 27th, 2017
Background on ~Emma's case
GetHuman: ~Emma - can you tell our other Volaris Airlines customers when your case took place?
~Emma: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Volaris Airlines, and if so, how?
GetHuman: And which of these common Volaris Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Emma a list of common Volaris Airlines problems)
~Emma: "Baggage problem" was why I was trying to call.
~Emma's review of Volaris Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Volaris Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emma: I have had SO much trouble with this. There is no option for customer service, but I always talk to general information. These always listen to my query and connect me to customer service. Like Connie says in a different review, they answer in Spanish and when you ask if they can talk English, they transfer you to a different line. I have done this three times now and each time waited at least ** minutes (once I waited ** minutes) with no answer. I still can not figure this out, and their online chat doesn't seem to work.
GetHuman: Let's quantify your experience contacting Volaris Airlines. On a scale of 1 to 5, how easy is it go get help on a Volaris Airlines problem?
~Emma: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emma: I'd give them a three out of five on communication.
GetHuman: And what about Volaris Airlines's ability to quickly and effectively address your problem?
~Emma: For that I would say five out of five.
GetHuman: And finally- any advice for other Volaris Airlines customers?
~Emma: Call them early in the day or late. Don't forget any personal or account information you might need for Volaris Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emma taken from his Volaris Airlines customer service problem that occurred on November 23rd, 2017.
Volaris Airlines
2.75 of 5 stars | 36 reviews
~Emma's Volaris Airlines Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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