Volaris Airlines: When dialing in, there was no number to choose...
A Volaris Airlines customer review by GetHuman user ~Connie from November 27th, 2017
Background on ~Connie's case
GetHuman: ~Connie - can you tell our other Volaris Airlines customers when your case took place?
~Connie: Yes. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Volaris Airlines, and if so, how?
GetHuman: And which of these common Volaris Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Connie a list of common Volaris Airlines problems)
~Connie: "Flight delayed" was why I was trying to call.
~Connie's review of Volaris Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Volaris Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Connie: When dialing in, there was no number to choose for Customer Care, so I dialed general information. Person redirected me to Customer Care and they answered in Spanish. Asked for English. Then the phone rang and rang and no one ever answered. Don't know what to do now.
GetHuman: Let's quantify your experience contacting Volaris Airlines. On a scale of 1 to 5, how easy is it go get help on a Volaris Airlines problem?
~Connie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Connie: I'd give them a one out of five on communication.
GetHuman: And what about Volaris Airlines's ability to quickly and effectively address your problem?
~Connie: For that I would say four out of five.
GetHuman: And finally- any advice for other Volaris Airlines customers?
~Connie: Call them early in the day or late. Don't forget any personal or account information you might need for Volaris Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Connie taken from his Volaris Airlines customer service problem that occurred on November 26th, 2017.
Volaris Airlines
2.75 of 5 stars | 36 reviews
~Connie's Volaris Airlines Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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