Volvo: Recent commercial
A Volvo customer review by GetHuman user GetHuman-jojoyar from December 7th, 2017
Background on GetHuman-jojoyar's case
GetHuman: GetHuman-jojoyar - can you tell our other Volvo customers when your case took place?
GetHuman-jojoyar: Yeah. It was morning, on December 6th.
GetHuman: Did you reach out to Volvo, and if so, how?
GetHuman: And which of these common Volvo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jojoyar a list of common Volvo problems)
GetHuman-jojoyar: "Returns" was why I was trying to call.
GetHuman-jojoyar's review of Volvo customer service
GetHuman: So how would you sum up your experience for GetHuman's Volvo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jojoyar: Recent commercial
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-jojoyar: Recent Volvo commercial states "afoot and lighthearted" I take to the open road. Whoever wrote this commmercial apparently didn't know that "afoot" literally means "on foot", not seated in Volvo. Maybe you could enlighten them. That statement irritates me - like the viewing public won't know what "afoot" means.
GetHuman: Let's quantify your experience contacting Volvo. On a scale of 1 to 5, how easy is it go get help on a Volvo problem?
GetHuman-jojoyar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jojoyar: I'd give them a three out of five on communication.
GetHuman: And what about Volvo's ability to quickly and effectively address your problem?
GetHuman-jojoyar: For that I would say four out of five.
GetHuman: And finally- any advice for other Volvo customers?
GetHuman-jojoyar: Call them early in the day or late. Don't forget any personal or account information you might need for Volvo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jojoyar taken from his Volvo customer service problem that occurred on December 6th, 2017.
Volvo
5.00 of 5 stars | 4 reviews
GetHuman-jojoyar's Volvo Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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