Vonage: Initial call was great. Once you become a cust...

A Vonage customer review by GetHuman user ~artmaker from October 28th, 2017

Background on ~artmaker's case

GetHuman: ~artmaker - can you tell our other Vonage customers when your case took place?
~artmaker: Sure. It was morning, on October 18th.
GetHuman: Did you reach out to Vonage, and if so, how?
~artmaker: I used the 732-944-0000 number I found for on the GetHuman Vonage customer phone number page I was on: Vonage Customer Service Phone Number
GetHuman: And which of these common Vonage customer issues best describes the reason you wanted to talk to them?
(Shows ~artmaker a list of common Vonage problems)
~artmaker: "None of those really matches why I wanted to call Vonage that day." was why I was trying to call.

~artmaker's review of Vonage customer service

GetHuman: So how would you sum up your experience for GetHuman's Vonage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~artmaker: Initial call was great. Once you become a customer they drop the ball. Got my name wrong. Unable to correct it. Repeated tries and always stuck on hold only to get someone in India I gave up and canceled. Then had to fight for my money back. RUN AWAY! Not worth the hassle.
GetHuman: Let's quantify your experience contacting Vonage. On a scale of 1 to 5, how easy is it go get help on a Vonage problem?
~artmaker: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~artmaker: I'd give them a five out of five on communication.
GetHuman: And what about Vonage's ability to quickly and effectively address your problem?
~artmaker: For that I would say five out of five.
GetHuman: And finally- any advice for other Vonage customers?
~artmaker: Call them early in the day or late. Don't forget any personal or account information you might need for Vonage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~artmaker taken from his Vonage customer service problem that occurred on October 18th, 2017.

Vonage

3.91 of 5 stars | 61 reviews

~artmaker's Vonage Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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