WOW!: I spoke with a supervisor that claims charges w...

A WOW! customer review by GetHuman user ~Irene from November 24th, 2017

Background on ~Irene's case

GetHuman: ~Irene - can you tell our other WOW! customers when your case took place?
~Irene: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to WOW!, and if so, how?
~Irene: I used the 866-496-9669 number I found for on the GetHuman WOW! customer phone number page I was on: WOW! Customer Service Phone Number
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows ~Irene a list of common WOW! problems)
~Irene: "Lower my bill" was why I was trying to call.

~Irene's review of WOW! customer service

GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irene: I spoke with a supervisor that claims charges were approved by me which is false. My daughter was in the hospital and I have documatation to prove I was there for * days. How ignorant are these people!!!! She told me my charges can't be reversed because someone NOT ME or MY HUSBAND knew the last * digits of my SS*. Still waiting for them to call me back. WATCH YOUR BILLS!!!!
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
~Irene: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irene: I'd give them a five out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
~Irene: For that I would say four out of five.
GetHuman: And finally- any advice for other WOW! customers?
~Irene: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irene taken from his WOW! customer service problem that occurred on November 15th, 2017.


1.84 of 5 stars | 140 reviews

~Irene's WOW! Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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