WageWorks: Local rates went up. My commuter card was reje...
A WageWorks customer review by GetHuman user GetHuman-204101 from November 6th, 2017
Background on GetHuman-204101's case
GetHuman: GetHuman-204101 - can you tell our other WageWorks customers when your case took place?
GetHuman-204101: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-204101 a list of common WageWorks problems)
GetHuman-204101: "Coverage question" was why I was trying to call.
GetHuman-204101's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-204101: Local rates went up. My commuter card was rejected due to a too low balance (by $*). What did WW do? They didn't notify me, didn't ask me to up my balance. They just let it go, and when I call in, they say I can change for the following month. So I pay out of pocket and have to go through all these hassles because they can't do their job and be proactive.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
GetHuman-204101: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-204101: I'd give them a five out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
GetHuman-204101: For that I would say two out of five.
GetHuman: And finally- any advice for other WageWorks customers?
GetHuman-204101: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-204101 taken from his WageWorks customer service problem that occurred on November 3rd, 2017.