WageWorks: This organization is a JOKE! NO Organization, N...
A WageWorks customer review by GetHuman user ~JRP from November 24th, 2017
Background on ~JRP's case
GetHuman: ~JRP - can you tell our other WageWorks customers when your case took place?
~JRP: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~JRP a list of common WageWorks problems)
~JRP: "Overcharge/Strange charge" was why I was trying to call.
~JRP's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JRP: This organization is a JOKE! NO Organization, NO communication and ZERO ability to solve problems. Each time I call I have to start from the beginning. Once I bring the new person up to speed I am given a different answer. The company has had my account locked for * weeks while having the paperwork the whole time only to tell me now it is insuffient. I will be filing a LENGTHY complaint with my employer and can only hope we drop this company and get another.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~JRP: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JRP: I'd give them a two out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~JRP: For that I would say five out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~JRP: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JRP taken from his WageWorks customer service problem that occurred on November 17th, 2017.