Waitrose: Query re so many foods are now sold in plastic...

A Waitrose customer review by GetHuman user ~maggie from November 27th, 2017

Background on ~maggie's case

GetHuman: ~maggie - can you tell our other Waitrose customers when your case took place?
~maggie: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Waitrose, and if so, how?
~maggie: I used the 0845 300 3127 number I found for on the GetHuman Waitrose customer phone number page I was on: Waitrose Customer Service Phone Number
GetHuman: And which of these common Waitrose customer issues best describes the reason you wanted to talk to them?
(Shows ~maggie a list of common Waitrose problems)
~maggie: "Make a purchase" was why I was trying to contact.

~maggie's review of Waitrose customer service

GetHuman: So how would you sum up your experience for GetHuman's Waitrose customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maggie: Query re so many foods are now sold in plastic bags WHY? I shop at Waitrose for the choice of not buying food wrapped*packed in polythene or plastic but even the butchers counter now uses polythene!Disappointed with the managers response.Today I bought * bags of shopping not *.
GetHuman: Let's quantify your experience contacting Waitrose. On a scale of 1 to 5, how easy is it go get help on a Waitrose problem?
~maggie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maggie: I'd give them a five out of five on communication.
GetHuman: And what about Waitrose's ability to quickly and effectively address your problem?
~maggie: For that I would say two out of five.
GetHuman: And finally- any advice for other Waitrose customers?
~maggie: Call them early in the day or late. Don't forget any personal or account information you might need for Waitrose to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maggie taken from his Waitrose customer service problem that occurred on November 23rd, 2017.


4.00 of 5 stars | 6 reviews

~maggie's Waitrose Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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