WalMart Credit Card: Called first number, had three outside offers f...
A WalMart Credit Card customer review by GetHuman user ~boromgr from November 25th, 2017
Background on ~boromgr's case
GetHuman: ~boromgr - can you tell our other WalMart Credit Card customers when your case took place?
~boromgr: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to WalMart Credit Card, and if so, how?
GetHuman: And which of these common WalMart Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~boromgr a list of common WalMart Credit Card problems)
~boromgr: "Cancel account" was why I was trying to call.
~boromgr's review of WalMart Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~boromgr: Called first number, had three outside offers for trips, free gift cards and a "help I've fallen button offer. Hung up and went to computer * asked for call back. ** min got the call, put on hold and waited ** min for someone - did not answer. Called back and was told they were NOT accepting any more calls. Called again and was told to call later. Card was placed on HOLD and no one knows why. This service is un excusable. Had to use my AMEX to make the purchase - am ready to cut the card up. Get a number where someone can help you or answer a question or you will lose a lot of people. With wait time so long may be there is a larger problem - find out and correct it.
GetHuman: Let's quantify your experience contacting WalMart Credit Card. On a scale of 1 to 5, how easy is it go get help on a WalMart Credit Card problem?
~boromgr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~boromgr: I'd give them a five out of five on communication.
GetHuman: And what about WalMart Credit Card's ability to quickly and effectively address your problem?
~boromgr: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart Credit Card customers?
~boromgr: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~boromgr taken from his WalMart Credit Card customer service problem that occurred on November 18th, 2017.