WalMart MoneyCard: This has been an absolute nightmare, had I had...
A WalMart MoneyCard customer review by GetHuman user ~T.C. from November 27th, 2017
Background on ~T.C.'s case
GetHuman: ~T.C. - can you tell our other WalMart MoneyCard customers when your case took place?
~T.C.: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~T.C. a list of common WalMart MoneyCard problems)
~T.C.: "Lost or Stolen Card" was why I was trying to call.
~T.C.'s review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T.C.: This has been an absolute nightmare, had I had known that my money would just disappear and be such a hassle to fix the situation, I would had steered clear away from this pre-paid card. To make matters worse this card was a birthday present for my son. The amount of stress this issue has caused is almost unbareble. Why is it so hard to get a refund with all the evidence supporting an unauthorized transaction for a card that is invalid and does not work. I am sure there are plenty of laws that protect consumers but this must be investgated at the highest level.
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~T.C.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T.C.: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~T.C.: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~T.C.: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T.C. taken from his WalMart MoneyCard customer service problem that occurred on November 20th, 2017.