WalMart MoneyCard: Your customer service representatives are the w...
A WalMart MoneyCard customer review by GetHuman user ~KT from November 21st, 2017
Background on ~KT's case
GetHuman: ~KT - can you tell our other WalMart MoneyCard customers when your case took place?
~KT: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~KT a list of common WalMart MoneyCard problems)
~KT: "Lower my rate" was why I was trying to call.
~KT's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KT: Your customer service representatives are the worst people to talk to that I have ever had the unpleasure of talking too. I asked to talk to a supervisor and the foreign lady said "They refuse to talk to you". Are you joking? I will never refer this card to anybody. In my opinion, if you don't like people, find a different job. And my problem has yet to be resolved. The lady told me "there's nothing I can do, good bye". Seriously? I will find another card company and strongly suggest everyone else do the same!
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~KT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KT: I'd give them a four out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~KT: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~KT: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KT taken from his WalMart MoneyCard customer service problem that occurred on November 14th, 2017.