WalMart.com: Customer care

A WalMart.com customer review by GetHuman user GetHuman-joannma2 from December 1st, 2017

Background on GetHuman-joannma2's case

GetHuman: GetHuman-joannma2 - can you tell our other WalMart.com customers when your case took place?
GetHuman-joannma2: Yeah. It was evening, on November 27th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman-joannma2: I used the 800-925-6278 number I found for on the GetHuman WalMart.com customer phone number page I was on: WalMart.com Customer Service Phone Number
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joannma2 a list of common WalMart.com problems)
GetHuman-joannma2: "Track an Order" was why I was trying to call.

GetHuman-joannma2's review of WalMart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joannma2: Customer care
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-joannma2: Filing complaint about my shopping experience today. Asked * separate employees to send help to sewing section to cut material waited an hour and no one came. Also tried purchasing sewing kit marked on sale for **.** on shelf when checking out rang up **.** told cashier was marked **.** on shelf she went and looked said it says **.** but it's **.** so do you want it or not? I said no not for **.**. I complained to a supervisor without help and I let door greeter know as well she seemed more concerned than others. This is first time I have been upset enough to file a complaint.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-joannma2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joannma2: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-joannma2: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-joannma2: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joannma2 taken from his WalMart.com customer service problem that occurred on November 27th, 2017.

WalMart.com

2.90 of 5 stars | 307 reviews

GetHuman-joannma2's WalMart.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WalMart.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WalMart.com in any way.

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