WalMart.com: Dennis was willing to help but not authorized t...

A WalMart.com customer review by GetHuman user ~Quaxo from November 19th, 2017

Background on ~Quaxo's case

GetHuman: ~Quaxo - can you tell our other WalMart.com customers when your case took place?
~Quaxo: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
~Quaxo: I used a phone number I found on the GetHuman WalMart.com customer service contact info page: Contact WalMart.com Customer Service
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Quaxo a list of common WalMart.com problems)
~Quaxo: "Complaint" was why I was trying to call.

~Quaxo's review of WalMart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Quaxo: Dennis was willing to help but not authorized to do so...even the supervisor, Christopher with no last name, was inept at communication skills...he could not help me because of the high call volume, and I explained that I, too, was part of the high call volume, to no avail...the time they took to tell me about their policy was so long, that the task at hand could have been done * times over...sell Walmart stock short with both hands
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~Quaxo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Quaxo: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~Quaxo: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~Quaxo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Quaxo taken from his WalMart.com customer service problem that occurred on November 17th, 2017.

WalMart.com

2.90 of 5 stars | 307 reviews

~Quaxo's WalMart.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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