WalMart.com: Found out today that you don't really speak to...
A WalMart.com customer review by GetHuman user ~myheirlooms from November 24th, 2017
Background on ~myheirlooms's case
GetHuman: ~myheirlooms - can you tell our other WalMart.com customers when your case took place?
~myheirlooms: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~myheirlooms a list of common WalMart.com problems)
~myheirlooms: "Track order" was why I was trying to call.
~myheirlooms's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~myheirlooms: Found out today that you don't really speak to Walmart! This is some off site company contracted by Walmart! Not surprised!I'm upset that website says everything is available for store pick up in * hr! Not the case. The stores don't have item! They took my $ and never had item! So now my $ is tied up and no product to show for it!! Beware!!
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~myheirlooms: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~myheirlooms: I'd give them a four out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~myheirlooms: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~myheirlooms: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~myheirlooms taken from his WalMart.com customer service problem that occurred on November 20th, 2017.