Have sent several emails to walmart.com and mad...

A WalMart.com customer review by GetHuman user ~hmm2011 from November 25th, 2017

Background on ~hmm2011's case

GetHuman: ~hmm2011 - can you tell our other WalMart.com customers when your case took place?
~hmm2011: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to WalMart.com, and if so, how?
~hmm2011: I used the 800-925-6278 number I found for on the GetHuman WalMart.com customer phone number page I was on: WalMart.com Customer Service Phone Number
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~hmm2011 a list of common WalMart.com problems)
~hmm2011: "Overcharge/Strange charge" was why I was trying to call.

~hmm2011's review of WalMart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hmm2011: Have sent several emails to walmart.com and made several phone calls in the last * days. Just now got to talk to some one *** mins on the phone each time.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~hmm2011: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hmm2011: I'd give them a three out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~hmm2011: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~hmm2011: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hmm2011 taken from his WalMart.com customer service problem that occurred on November 23rd, 2017.


2.90 of 5 stars | 307 reviews

~hmm2011's WalMart.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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