I had ordered a BBQ Smoker and a air hockey tab...

A customer review by GetHuman user ~Stressed Mama from November 25th, 2017

Background on ~Stressed Mama's case

GetHuman: ~Stressed Mama - can you tell our other customers when your case took place?
~Stressed Mama: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to, and if so, how?
~Stressed Mama: I used the 800-925-6278 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Stressed Mama a list of common problems)
~Stressed Mama: "Returns" was why I was trying to call.

~Stressed Mama's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stressed Mama: I had ordered a BBQ Smoker and a air hockey table was delivered. When I called, the guy demanded I open the box to make sure of what was inside. It was * very large boxes and of course after cutting thru tons of tape and trying to manuver a heavy box by myself, it was an air hockey table! So he said he would rush my smoker and it SHOULD be her by Christmas*. SHOULD?? Anyhow, I asked about them getting the air hockey table. He said he would e-mail a shipping label but to take it to a local FED-EX facility. The box says * man lift and he wanted me to get it in a truck and deliver it somewhere?? I told him they better do a pick-up at home or it wasn't going back. It took him ** minutes to get it all set up reluctantly.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Stressed Mama: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stressed Mama: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Stressed Mama: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~Stressed Mama: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stressed Mama taken from his customer service problem that occurred on November 19th, 2017.

2.90 of 5 stars | 307 reviews

~Stressed Mama's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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