WalMart.com: I paid $*** for an e gift card, my order was ca...
A WalMart.com customer review by GetHuman user ~Mistreated Customer from November 21st, 2017
Background on ~Mistreated Customer's case
GetHuman: ~Mistreated Customer - can you tell our other WalMart.com customers when your case took place?
~Mistreated Customer: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mistreated Customer a list of common WalMart.com problems)
~Mistreated Customer: "Cancel order" was why I was trying to call.
~Mistreated Customer's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mistreated Customer: I paid $*** for an e gift card, my order was cancelled by walmart.com because of a "security breach" I am told. That was frustrating, but ok, so I want my money back, i was told it will take * days. Disappointing to say the very least. Then the worst part is when I asked to speak to a supervisor I was connected to Chris who very rudely informed me that he couldn't do anything to help, and that he didn't force me to place the order. I was shocked at those words and the tone he took with me. He also stated he had no supervisor, refused to provide his last name, and stated Walmart.com isn't related to Walmart at all. Very unprofessional and rude. I will never shop there again, if you choose to I hope everything goes smooth and you don't need to contact Chris.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~Mistreated Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mistreated Customer: I'd give them a three out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~Mistreated Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~Mistreated Customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mistreated Customer taken from his WalMart.com customer service problem that occurred on November 11th, 2017.