WalMart.com: I received our Santa gift without the major ite...
A WalMart.com customer review by GetHuman user GetHuman-242998 from November 19th, 2017
Background on GetHuman-242998's case
GetHuman: GetHuman-242998 - can you tell our other WalMart.com customers when your case took place?
GetHuman-242998: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-242998 a list of common WalMart.com problems)
GetHuman-242998: "Track order" was why I was trying to call.
GetHuman-242998's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-242998: I received our Santa gift without the major item....an bow (arrows were sent). Everything I saw stated it shipped. Called and was told items was now sold out. Very frustrating but the Customer Service rep was awesome, very friendly and credited our card while I was on phone with her. Props to her!
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-242998: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-242998: I'd give them a one out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-242998: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-242998: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-242998 taken from his WalMart.com customer service problem that occurred on November 14th, 2017.