WalMart.com: I am writing this email to you as a very disgru...
A WalMart.com customer review by GetHuman user GetHuman-16892 from November 22nd, 2017
Background on GetHuman-16892's case
GetHuman: GetHuman-16892 - can you tell our other WalMart.com customers when your case took place?
GetHuman-16892: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16892 a list of common WalMart.com problems)
GetHuman-16892: "Cancel order" was why I was trying to call.
GetHuman-16892's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16892: I am writing this email to you as a very disgruntled customer.*I shop at Walmart all of the time and I'm extremely disappointed in the customer service at the Walmart of Arbutus store on Washington BLVD.***** Washington Blvd*Arbutus, MD*(***) ***-******I called to ask about a recalled crib I received back in ****.*When I called the phone rang about ** times before someone in electronics answered my call, I asked for customer service, they put me on hold then the phone rang again about another ** times only to be back with electronics. I asked again customer service please, this time the phone rang about ** times then someone picked up the phone and hung up on me!*I called back and the phone rang about ** times, then electronics answered again so I asked yet AGAIN customer service, the phone then rang about ** more times and then garden center answered! I asked for customer service AGAIN and AGAIN I was on hold only for garden center to answer! So I patiently asked one last time for cus
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-16892: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16892: I'd give them a one out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-16892: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-16892: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16892 taken from his WalMart.com customer service problem that occurred on November 20th, 2017.