WalMart.com: I subscribe to Straight Talk for my home and ne...
A WalMart.com customer review by GetHuman user ~anonymous from November 21st, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other WalMart.com customers when your case took place?
~anonymous: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common WalMart.com problems)
~anonymous: "Track order" was why I was trying to call.
~anonymous's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I subscribe to Straight Talk for my home and need to replenish my card. I had ordered two cards a Tracphone and Straight Talk. My orders have been cancelled. I was told they needed to verify my account. **Basically, it's been over a week and I'm not able to use the walmart gift card even.**It shouldn't be this difficult to order and resolve a purchase.**I like Walmart and I like Straight Talk but I need to be able to order my card in a timely manner.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his WalMart.com customer service problem that occurred on November 13th, 2017.