WalMart.com: Terrible service!!! After holding for about...
A WalMart.com customer review by GetHuman user ~Aaron Watson from November 22nd, 2017
Background on ~Aaron Watson's case
GetHuman: ~Aaron Watson - can you tell our other WalMart.com customers when your case took place?
~Aaron Watson: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Aaron Watson a list of common WalMart.com problems)
~Aaron Watson: "Make a purchase" was why I was trying to call.
~Aaron Watson's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aaron Watson: Terrible service!!! After holding for about ** minutes I talked to a very rude woman who informed me that it was not walmarts responsibility to contact their shipper about my order even though I received only part of my order. After informing the woman that it was in fact walmarts responsibility to ensure I received my full order after accepting my payment for the said order she became very rude and belligerent. I am just trying to get a crib mattress for my son who will be here shortly and this delay is stressing my wife out. I even tried to get this item shipped to a local store to which the woman replied that is not an option and that I must wait for a new mattress or buy one somewhere else.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~Aaron Watson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aaron Watson: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~Aaron Watson: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~Aaron Watson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aaron Watson taken from his WalMart.com customer service problem that occurred on November 13th, 2017.