WalMart.com: My daughter's income tax was posted today, and...
A WalMart.com customer review by GetHuman user ~EMMA from November 25th, 2017
Background on ~EMMA's case
GetHuman: ~EMMA - can you tell our other WalMart.com customers when your case took place?
~EMMA: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~EMMA a list of common WalMart.com problems)
~EMMA: "Returns" was why I was trying to call.
~EMMA's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EMMA: My daughter's income tax was posted today, and because she don't have a bank account the monies was posted to my wife's (her Mother's )Walmart Card. However, Walmart card managers have decided to hold the money for the next TEN days alleging 'something amiss, Despite the faxed evidence they requested and received from us today(*-**-****). we told them that our child is about to be evicted and she has Two children. The card customer service hung up on my wife TWICE, and hung-up again when she repeatedly asked for a mgr. when Emma Richardson finally called corporate they said "they didn't understand why they're still holding these monies but they cant over-ride the(" greedy insensitive ")card mgrs.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~EMMA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EMMA: I'd give them a four out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~EMMA: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~EMMA: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EMMA taken from his WalMart.com customer service problem that occurred on November 23rd, 2017.