My daughter's income tax was posted today, and...

A customer review by GetHuman user ~EMMA from November 25th, 2017

Background on ~EMMA's case

GetHuman: ~EMMA - can you tell our other customers when your case took place?
~EMMA: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to, and if so, how?
~EMMA: I used the 800-925-6278 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~EMMA a list of common problems)
~EMMA: "Track order" was why I was trying to call.

~EMMA's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EMMA: My daughter's income tax was posted today, and because she don't have a bank account the monies was posted to my wife's (her Mother's )Walmart Card. However, Walmart card managers have decided to hold the money for the next TEN days alleging 'something amiss, Despite the faxed evidence they requested and received from us today(*-**-****). we told them that our child is about to be evicted and she has Two children. The card customer service hung up on my wife TWICE, and hung-up again when she repeatedly asked for a mgr. when Emma Richardson finally called corporate they said "they didn't understand why they're still holding these monies but they cant over-ride the(" greedy insensitive ")card mgrs.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~EMMA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EMMA: I'd give them a four out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~EMMA: For that I would say three out of five.
GetHuman: And finally- any advice for other customers?
~EMMA: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EMMA taken from his customer service problem that occurred on November 23rd, 2017.

2.90 of 5 stars | 307 reviews

~EMMA's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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