WalMart.com: Sat on hold ** minutes and she hung up on me be...

A WalMart.com customer review by GetHuman user GetHuman-363856 from November 21st, 2017

Background on GetHuman-363856's case

GetHuman: GetHuman-363856 - can you tell our other WalMart.com customers when your case took place?
GetHuman-363856: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman-363856: I used the 800-925-6278 number I found for on the GetHuman WalMart.com customer phone number page I was on: WalMart.com Customer Service Phone Number
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-363856 a list of common WalMart.com problems)
GetHuman-363856: "Make a purchase" was why I was trying to call.

GetHuman-363856's review of WalMart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-363856: Sat on hold ** minutes and she hung up on me because she couldn't hear me. This is all because walmart.com did not do a manifest for my order which therefore was NOT delivered, returned to Arizona AND I still have the charge on my credit card. Sounding like fraud and I will report this.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-363856: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-363856: I'd give them a one out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-363856: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-363856: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-363856 taken from his WalMart.com customer service problem that occurred on November 14th, 2017.

WalMart.com

2.90 of 5 stars | 307 reviews

GetHuman-363856's WalMart.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WalMart.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WalMart.com in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!