WalMart: After placing a $*** order with Wal-Mart when t...
A WalMart customer review by GetHuman user ~SpokaneWren from November 20th, 2017
Background on ~SpokaneWren's case
GetHuman: ~SpokaneWren - can you tell our other WalMart customers when your case took place?
~SpokaneWren: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~SpokaneWren a list of common WalMart problems)
~SpokaneWren: "Cancel order" was why I was trying to call.
~SpokaneWren's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SpokaneWren: After placing a $*** order with Wal-Mart when the system locked out my card because THEY said I entered my Exp date wrong twice. I verified it after the first time thinking that I may have made a typo but it was entered correctly both times. When I called to look into the issue the first person on the phone was so muffled I could not make out a single word. They then transferred me to another agent. Once I explained the problem the only solution was to say they were sorry. They never once tried to look into the issue or even take actual responsibility for their system error. I have worked in customer service for *** years and the very first rule in this situation is to take responsibility and then try to find a solution. All this agent wanted to do was get off the phone. After asking for a supervisor and getting the same run around, the supervisor hung up on me when I said if they aren't willing to even look into what happened I would just order my products from Amazon.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~SpokaneWren: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SpokaneWren: I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~SpokaneWren: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart customers?
~SpokaneWren: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SpokaneWren taken from his WalMart customer service problem that occurred on November 14th, 2017.