WalMart: Called regarding a receipt for * hour sale to e...

A WalMart customer review by GetHuman user GetHuman-73773 from November 24th, 2017

Background on GetHuman-73773's case

GetHuman: GetHuman-73773 - can you tell our other WalMart customers when your case took place?
GetHuman-73773: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman-73773: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-73773 a list of common WalMart problems
GetHuman-73773: "Warranty claim" was why I was trying to call.

GetHuman-73773's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-73773: Called regarding a receipt for * hour sale to enter, as required. There is a glitch in the system, according to customer service. We have to bring the receipt back to the store where purchase was made, which is ** miles from my home. We don't feel we should make another drive ** miles for this glitch caused by WalMart. They should compensate us for this, or make it right at our own store location or over the phone. Pitiful. Can't register the product without returning to that store. Will talk to attorneys on this matter.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-73773: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-73773: I'd give them a five out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-73773: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-73773: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-73773 taken from his WalMart customer service problem that occurred on November 20th, 2017.

WalMart

2.63 of 5 stars | 341 reviews
WalMart ReviewsWalMart's Phone NumberAll WalMart contact infoGeneral WalMart customer service info
GetHuman-73773's WalMart Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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