He (walmart.com CSR) did not understand what I...
A WalMart customer review by GetHuman user ~cpr from November 21st, 2017
Background on ~cpr's case
GetHuman: ~cpr - can you tell our other WalMart customers when your case took place?
~cpr: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~cpr a list of common WalMart problems)
~cpr: "Warranty claim" was why I was trying to call.
~cpr's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cpr: He (walmart.com CSR) did not understand what I was asking for. I was looking to set up a resale account for purchases online and in-store. He sent me to Investor Relations, and was not even familiar with the term reseller or resale certificate, or if they offered this service. Nice guy though. Spoke clear English.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~cpr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cpr: I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~cpr: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart customers?
~cpr: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cpr taken from his WalMart customer service problem that occurred on November 11th, 2017.