WalMart: In fairness, the operator's communication and e...
A WalMart customer review by GetHuman user ~LLK1169 from November 21st, 2017
Background on ~LLK1169's case
GetHuman: ~LLK1169 - can you tell our other WalMart customers when your case took place?
~LLK1169: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~LLK1169 a list of common WalMart problems)
~LLK1169: "Missing Item" was why I was trying to call.
~LLK1169's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LLK1169: In fairness, the operator's communication and efforts were quite good. But she is at the mercy of the Walmart processes, procedures and systems which seem to provide her with very limited information...if any! My problem was NOT resolved. But I feel she did all she could. Still upset w* Walmart for providing zero information on why my product is delayed or when I can expect to receive it. I just have to...wait! That on top of the fact that I paid extra for expedited shipping and got an email saying my product would arrive today. And now...I'm told it won't without explanation and without a new ETA. Stupid.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~LLK1169: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LLK1169: I'd give them a three out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~LLK1169: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart customers?
~LLK1169: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LLK1169 taken from his WalMart customer service problem that occurred on November 14th, 2017.