WalMart: Call customer service * time in * days. I was p...
A WalMart customer review by GetHuman user ~Dan from November 27th, 2017
Background on ~Dan's case
GetHuman: ~Dan - can you tell our other WalMart customers when your case took place?
~Dan: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan a list of common WalMart problems)
~Dan: "Warranty claim" was why I was trying to call.
~Dan's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan: Call customer service * time in * days. I was put on waiting for ** mins and once got to * mins. It automatically went to ** mins again. I got to talk to someone on the last call. He said he will check my order (made on April **, and never updated after April **) and put me on hold again. The call was cut after another * mins. My order would be deliver tomorrow (May *). But, it is still at Walmart sorting facility in KY. It has been there since April **. What should i expect for this order?
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~Dan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan: I'd give them a two out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~Dan: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart customers?
~Dan: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan taken from his WalMart customer service problem that occurred on November 19th, 2017.