Wall Street Journal: I have been calling for over a month about deli...
A Wall Street Journal customer review by GetHuman user ~Unhappy customer from November 23rd, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other Wall Street Journal customers when your case took place?
~Unhappy customer: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common Wall Street Journal problems)
~Unhappy customer: "Cancel subscription" was why I was trying to call.
~Unhappy customer's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: I have been calling for over a month about delivery issues with our paper and have talked with numerous people at this number. All say the same thing and the result are also the same- no consistent delivery. No one really cares whether we get the paper.
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Unhappy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a five out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his Wall Street Journal customer service problem that occurred on November 15th, 2017.