Wall Street Journal: Trying to get info. (* times last week) re. a...
A Wall Street Journal customer review by GetHuman user ~DO NOT GIVE THIS EMAIL TO ANYO from November 25th, 2017
Background on ~DO NOT GIVE THIS EMAIL TO ANYO's case
GetHuman: ~DO NOT GIVE THIS EMAIL TO ANYO - can you tell our other Wall Street Journal customers when your case took place?
~DO NOT GIVE THIS EMAIL TO ANYO: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~DO NOT GIVE THIS EMAIL TO ANYO a list of common Wall Street Journal problems)
~DO NOT GIVE THIS EMAIL TO ANYO: "Delivery problem" was why I was trying to call.
~DO NOT GIVE THIS EMAIL TO ANYO's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DO NOT GIVE THIS EMAIL TO ANYO: Trying to get info. (* times last week) re. a * mo. sub. in Toronto, Ontario, Canada as a gift- I have had a sub. for many years in Denver. DO NOT like talking to India -far more satisfactory in NYC. A Ph. No. was given to me by India for *** (Toronto) contact,and left three messages. A man returned my calll eventually, and he had never had anything to do with the WSJ. I would like the print edition (gift) only. My telephone number is *** *** ****. I will look forward to hearing from someone ASAP. If I don't answer please leave a name*number*time of date and I will return the call. Thanking you in advance for your help.*E. de la Mater
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~DO NOT GIVE THIS EMAIL TO ANYO: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DO NOT GIVE THIS EMAIL TO ANYO: I'd give them a two out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~DO NOT GIVE THIS EMAIL TO ANYO: For that I would say five out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~DO NOT GIVE THIS EMAIL TO ANYO: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DO NOT GIVE THIS EMAIL TO ANYO taken from his Wall Street Journal customer service problem that occurred on November 22nd, 2017.