Walmart Product Care Plan: I bought a vacuum from Walmart and also bought...
A Walmart Product Care Plan customer review by GetHuman user GetHuman-398421 from November 23rd, 2017
Background on GetHuman-398421's case
GetHuman: GetHuman-398421 - can you tell our other Walmart Product Care Plan customers when your case took place?
GetHuman-398421: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398421 a list of common Walmart Product Care Plan problems)
GetHuman-398421: "Warranty Claim" was why I was trying to call.
GetHuman-398421's review of Walmart Product Care Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398421: I bought a vacuum from Walmart and also bought the protection plan. The people at the registers are untrained on what is*isn't covered. I was told anything is wrong with it bring it back and it will get replaced within * years. My vacuum stopped working only to find out I have to call this *** number who said my vacuum ($***) come with a one year plan that I have to utilize that before they can do anything for me! So I don't understand why I would pay for a better warranty if nothing is covered until after one year. DON'T BUY THIS WARRANTY ITS A JOKE!
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
GetHuman-398421: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398421: I'd give them a one out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
GetHuman-398421: For that I would say one out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
GetHuman-398421: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398421 taken from his Walmart Product Care Plan customer service problem that occurred on November 14th, 2017.