Walmart Product Care Plan: Sent our LCD TV in for repair under Walmart pro...
A Walmart Product Care Plan customer review by GetHuman user ~Sandra from November 21st, 2017
Background on ~Sandra's case
GetHuman: ~Sandra - can you tell our other Walmart Product Care Plan customers when your case took place?
~Sandra: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandra a list of common Walmart Product Care Plan problems)
~Sandra: "Change order" was why I was trying to call.
~Sandra's review of Walmart Product Care Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandra: Sent our LCD TV in for repair under Walmart product Care warranty in December **** via UPS during the Christmas rush. In early January ****, it came back unrepaired with a badly damaged screen. We contacted New ( the warranty company) about this and they told us that we had to file a claim with UPS. UPS would not accept the claim since we were not the initiator of the shipping label. We contacted New about this and after at * hours of being switched around from one agent to another, a man named Rick said that he would not file the claim with UPS and would not honor the warranty. We spent alot of time on this and now have only a broken TV to show for it. We DID NOT send the TV in with a broken screen. We have shopped at Walmart for many years and expected much more than the way we were treated. DO NOT PURCHASE WALMART PRODUCT CARE PLAN!
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~Sandra: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandra: I'd give them a one out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~Sandra: For that I would say three out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~Sandra: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandra taken from his Walmart Product Care Plan customer service problem that occurred on November 17th, 2017.