Walmart Product Care Plan: What is the point of purchasing a service plan...
A Walmart Product Care Plan customer review by GetHuman user ~Never Again from November 18th, 2017
Background on ~Never Again's case
GetHuman: ~Never Again - can you tell our other Walmart Product Care Plan customers when your case took place?
~Never Again: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~Never Again a list of common Walmart Product Care Plan problems)
~Never Again: "Complaint" was why I was trying to call.
~Never Again's review of Walmart Product Care Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never Again: What is the point of purchasing a service plan if they don't keep a record of it? I wasn't told I had to register my product care plan at the time of purchase! This is exactly why my husband hates "Dirty Wal-Mart"!!!!!!!! We will definitely stick with Meijer and Target from now on for ALL our shopping needs!
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~Never Again: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never Again: I'd give them a one out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~Never Again: For that I would say one out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~Never Again: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never Again taken from his Walmart Product Care Plan customer service problem that occurred on November 9th, 2017.