Walmart Product Care Plan: they dont write anything on your account, ive a...

A Walmart Product Care Plan customer review by GetHuman user ~jazzy from November 23rd, 2017

Background on ~jazzy's case

GetHuman: ~jazzy - can you tell our other Walmart Product Care Plan customers when your case took place?
~jazzy: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
~jazzy: I used the 877-968-6391 number I found for on the GetHuman Walmart Product Care Plan customer phone number page I was on: Walmart Product Care Plan Customer Service Phone Number
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~jazzy a list of common Walmart Product Care Plan problems)
~jazzy: "Account Access" was why I was trying to call.

~jazzy's review of Walmart Product Care Plan customer service

GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jazzy: they dont write anything on your account, ive asked for my money back since the *th and they said they called and someone said they want the replacement, yet no one has called me asking me about the tablet. i was suppose to get a ecard by the *th *th at the latest, its the **th and they are still saying we shipping u a replacement! i cant tell if its a scam or not! cause they dont communicate with each other, and they sure dont send an email asking u to pick either an e card or a replacement. NEVER AGAIN will i deal with them!
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~jazzy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jazzy: I'd give them a five out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~jazzy: For that I would say two out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~jazzy: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jazzy taken from his Walmart Product Care Plan customer service problem that occurred on November 15th, 2017.

Walmart Product Care Plan

1.92 of 5 stars | 71 reviews

~jazzy's Walmart Product Care Plan Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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