Walmart Product Care Plan: was put on hold multiple times and rerouted bac...
A Walmart Product Care Plan customer review by GetHuman user ~ANONYMOUS from November 21st, 2017
Background on ~ANONYMOUS's case
GetHuman: ~ANONYMOUS - can you tell our other Walmart Product Care Plan customers when your case took place?
~ANONYMOUS: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~ANONYMOUS a list of common Walmart Product Care Plan problems)
~ANONYMOUS: "Cancel order" was why I was trying to call.
~ANONYMOUS's review of Walmart Product Care Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANONYMOUS: was put on hold multiple times and rerouted back to menu. Finally, was told that they will not REPLACE my cracked tablet but will offer reimbursement on gift card. I stated that I wanted a REPLACEMENT as that is the policy I purchased and was again told, too bad only a reimbursement is available. DO NOT WASTE YOUR MONEY! FRAUDS!
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~ANONYMOUS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANONYMOUS: I'd give them a one out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~ANONYMOUS: For that I would say two out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~ANONYMOUS: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANONYMOUS taken from his Walmart Product Care Plan customer service problem that occurred on November 18th, 2017.