Washington Post: Very polite response but no indication that the...
A Washington Post customer review by GetHuman user ~dz from November 26th, 2017
Background on ~dz's case
GetHuman: ~dz - can you tell our other Washington Post customers when your case took place?
~dz: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Washington Post, and if so, how?
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows ~dz a list of common Washington Post problems)
~dz: "Complaint" was why I was trying to call.
~dz's review of Washington Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dz: Very polite response but no indication that the problem would be solved or addressed as I had heard the answers given to me many times before with no solution forthcoming
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
~dz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dz: I'd give them a one out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
~dz: For that I would say four out of five.
GetHuman: And finally- any advice for other Washington Post customers?
~dz: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dz taken from his Washington Post customer service problem that occurred on November 16th, 2017.