Washington Post: This is to the call center in the Philippines...
A Washington Post customer review by GetHuman user ~Post Reader from November 25th, 2017
Background on ~Post Reader's case
GetHuman: ~Post Reader - can you tell our other Washington Post customers when your case took place?
~Post Reader: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Washington Post, and if so, how?
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Post Reader a list of common Washington Post problems)
~Post Reader: "Refund" was why I was trying to call.
~Post Reader's review of Washington Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Post Reader: This is to the call center in the Philippines. I want to talk to the Washington Post, * miles from where I live. The call center employees do want to help but they are required to use a script, verify ad nauseum, and cannot handle unusual queries. I also don't like sharing my business with *rd party entities. Anyone want to advocate for service to be stateside if not local again?
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
~Post Reader: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Post Reader: I'd give them a one out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
~Post Reader: For that I would say two out of five.
GetHuman: And finally- any advice for other Washington Post customers?
~Post Reader: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Post Reader taken from his Washington Post customer service problem that occurred on November 19th, 2017.